What is Operational Planning? Why Do You Nee an Operational Plan? What is the Integrated Planning Process? How Does the Operational Plan Fit into the Integrated Planning Process? What are the Elements of An Operational Plan, and How Do They Fit Together? What is the Most Effective Approach to Developing Operational Plan? What Are the Benefits of This Operational Planning Process? Summary

Chapter 2 - Ensuring Organization-Wide Involvement

What are the benefits of Involvement and Commitment? What are Some of the Obstacles to Gaining Ongoing Involvement? What Can Top Management Do to Get More Involvement and Commitment? What Are the Key Roles in Operational Planning? How Does Team Building Place in the Planning Process? Summary

Chapter 3 - Developing an Operational Analysis

What is Operational Analysis? What Are the Steps in Operational Analysis? How Is an Operational Analysis Produced? What is an Example of Operational Analysis? Summary

Chapter 4 - Determining Key Results Areas and Indicators of Performance

What is the Purpose of Key Results Areas? What Are the Guidelines for Determining Key Results Areas? What is the Purpose of Indicators of Performance? What are Guidelines to Identifying Indicators of Performance? Summary

Chapter 5 - Selecting Operational Objectives

What are Operational Objectives, and Where Do They Come From? How Many Objectives Should an Organization Have? What is the Recommended Process for Selecting Objectives? What are Guidelines for Writing an Objective? Summary

Chapter 6 - Preparing Action Plans

What Are Action Plans? What IS the Purpose of an Action Plan? What is the Recommended Process for Developing an Action Plan? What is an Appropriate Action Plan Format? What Factors Need to be Reviewed in the Formulation of an Action Plan?

Chapter 7 - Integrating Budgets with the Operational Plan

What is the Purpose of Budgeting? What is the Role of Budgeting in Operational Planning? What Keeps the Budgeting Process from Being More Effective? How IS the Total Organization's Budget Determined Who Are Resources Allocated Through the Budgeting Process? How Does Control Fit into the Budgeting Profess? Summary

Chapter 8 - Operational Planning qt the Unit Level

What Are the Benefits of the Unit Operational Planning to Middle and First Line Managers/ When and How Are Unit Operational Plans Developed? How Does Top Management Know When There is An Effective Unit Operational Planning Process in Place? Summary Supplement: Why Should There be a Statement of Roles and Missions for Each separate Unit? Where Does That Statement Come from? How Should Unit Statements Be Prepared? Key Questions for Evaluating Unit Roles and Missions. What Are Some examples of Unit Roles and Missions? Summary

Chapter 9 - Making Operational Planning Work

Where Are You with Operational Planning? What Is Involved in Implementing an Organization-Wide Approach? What Does An Operational Plan Look Like? When May Strategic and Operational Planning be Completed Together? What is Different About Planning in Public Sector Organizations? What is the Difference Between an Operational Plan and a Business Plan? What About Management Objectives? What About Follow Up? Summary

Bibliography